1 – Choose the category of clothing you want (by type, fabric, …)
2 – Get more details on the product you are interested in by clicking on the name or photo. The product details give a better overview of the product (photos, composition, sizes available, reference and price).
3 – Select the article you are interested in and add it to the basket. You can then either continue your visit of the website or place your order.
4 – If you want to confirm your order you can do so either by registering or by finalising your purchases without being registered.
5 – Complete the delivery information: Standard delivery in France is free of charge at YOG.
6 – Select a payment method: Visa, Visa Electron, Mastercard, PayPal.
7 – Confirm your order.
8 – You will receive email confirmation.
We continually endeavour to open up delivery to more countries.
Complete your basket to find out whether delivery is possible in your country.
The Yourowngoal.com website is available in English and French.
If an item is out of stock we re-stock as quickly as possible. If it is no longer in stock in all its forms we withdraw it from the website. Contact us to find out whether a product is available.
Yes, the product displayed corresponds exactly to the product delivered. However, depending on the quality of your screen colours may vary slightly.
To receive details of all our company news, promotions and new products, sign up for our newsletter and follow us on Facebook and Instagram.
From your Newsletter, ask to stop receiving the newsletter by clicking at the bottom of the page on “Unsubscribe”.
We will send you an email to confirm receipt of your order. If you do not receive confirmation, please contact our customer service by email (email@example.com) or via our Live Chat on the home page of our website.
Yes, you can see the up-dated status of your order in real time. Just go to your account. If you are not registered, click on the link in the email confirmation.
Yes. You can remove from your basket any items that you do not wish to receive, before placing your order. Once you have placed the order it can no longer be modified.
To cancel an order that has just been placed you can contact our customer service by email (firstname.lastname@example.org) or via our Live Chat on the home page of our website.
Depending on the time at which your order has been placed it will not always be possible to cancel it.
YOG products all benefit from careful quality control, however you may exceptionally receive a defective product. If this happens, get in touch with our customer service by email: email@example.com.
If you receive an article that you have not ordered, contact our customer service by email: firstname.lastname@example.org.
We accept the following means of payment: Visa, Visa Electron, Mastercard, PayPal.
Your credit card might be refused for one of the following reasons:
- Your card has expired. Check the expiry date on your card.
- You may have reached the limit of the amount available on the card. Ask your bank for details of the amount authorised on your card.
- Part of the data you have input is incorrect. Check that you have entered all the data correctly in the corresponding boxes.
Yes, you can choose a delivery address and a different invoice address.
Yes, data is transmitted after being encrypted by SSL. For payment with Visa and Mastercard, only CES (Safe Electronic Payment) transactions are accepted. After checking that your card is linked to the CES system, the system will contact the bank that corresponds to your card so that the purchaser can authorise the purchase. After confirmation by the bank, the amount will be debited. If no confirmation is received the order will be cancelled.
You can choose to receive delivery at home, at the office or at a relay point, using Standard or Express delivery.
Yes, you can place an order in a different country to the country where you wish delivery to be made.
Delivery times depend on the type of shipping you have chosen. Standard delivery takes 3 to 5 working days (between 5 and 7 days for deliveries to Corsica) and express delivery takes 1 to 2 working days (between 2 and 4 working days for deliveries to Corsica).
Standard delivery is free of charge for an order delivered to France. The charge for express delivery is €2.95. International delivery charges vary depending on the country. Complete your basket to find out the exact delivery charge.
Yes, in “My account” and then in orders placed, you can check on the status of your order. If you are not registered, track by clicking on the link in the confirmation email.
Home delivery in France takes place using So Colissimo for standard deliveries and TNT for express deliveries. An initial email confirming that your order is being shipped is sent to you once your parcel has been collected by the carrier; you will then receive a second email with a tracking number (and a link to the web page of the transport company); finally the carrier will contact you by text or email to inform you when delivery will take place.
The cost of returning articles to Yourowngoal.com is paid by customers. A standard return can cost between €4 and €8, depending on the weight of the parcel and the delivery method.
You can make a request to return an article from your account, specifying whether you want an exchange or a reimbursement. You must then send your parcel back to us at the following address: Service Retour, SAS YOG, 350 avenue du Douard, ZI les Paluds, 13400 Aubagne. Articles must be sent back in their original condition. It is essential to include the invoice or returned goods slip in the parcel. You must have already received the goods before you can request a reimbursement.
The deadline for sending any goods back is 20 days, as from the date of the email confirming that the items have been sent.
Once the returned goods have been accepted, you will be reimbursed using the same means of payment as you used to make the purchase.
Once the returned goods have been accepted (items must be in perfect condition, with all labels still attached), you will receive a confirmation email stating that reimbursement will be made to your account within the next few days. The timeframe for reimbursement may be between 24 and 48 hours, depending on your bank.
Please contact our customer service: email@example.com indicating your order number.
YOG reserves the right to refuse any goods sent back that are sent, or about which communication is received, after the deadline for returning goods, or if the articles are not in the same condition as they were when they were received.
Yes, articles can be exchanged on Yourowngoal.com. When entering your request to return goods, indicate that you wish to make an exchange.
An exchange is possible for the same product in a different size or colour.
An exchange is not possible if the reference is not the same or if the price is different.
The deadline for any exchange is 20 days from the date of the email confirming shipping. For more information please refer to the section on REIMBURSEMENT
The customer pays to send the parcel back. However we cover the cost of re-shipment.